Welcome to the official Rules page for The Pokies 114. This document describes the rules that govern use of our gaming platform, what we expect from players, and what you can expect from us. We tested our processes across multiple scenarios and our results show we prioritise clear, fair and secure operations. Please read these rules carefully before you register or place bets. By using The Pokies 114 you accept these rules and agree to abide by them.
The Pokies 114 is operated by a company registered under the number 3-102-841524. Our operational base is in Costa Rica and we launched our services in 2021. We deliver a competitive gaming experience with up-to-date software, a broad selection of games and sports markets, and customer support dedicated to resolving player queries. Our operations are conducted in accordance with recognised regulatory frameworks. We continually monitor and update our processes to maintain compliance and protect players.
These rules apply to your use of The Pokies 114 gaming platform via desktop, mobile and other internet-enabled devices. They form a binding agreement between you (the player) and us (the operator). By registering an account and using our services you indicate acceptance of these rules in full. If you do not agree with any part of these rules, you must stop using the platform immediately.
We reserve the right to update these rules at any time. Changes may be necessary to comply with new laws, regulatory guidance, or to improve player protection and service quality. Where practical we will provide notice of significant changes, but you remain responsible for reviewing the rules regularly.
Participation on The Pokies 114 is subject to strict eligibility requirements. We tested our verification workflows and found them effective in preventing underage and ineligible play. Key requirements:
To protect players and comply with anti-money laundering and responsible gambling obligations we may request documentation to verify your identity, age, address and payment methods. Our testing shows this process typically completes swiftly when correct documents are provided. Common documents we may request include:
We reserve the right to limit access, suspend accounts or retain funds while verification is pending. This is standard industry practice and part of our commitment to a safe platform.
To keep gameplay fair we only permit one primary account per individual unless multiple accounts are expressly authorised by us. Our security systems, which we tested under stress conditions, detect patterns associated with collusion, bonus abuse, automated play and use of bots or programmed devices. If we find evidence of such activity we may:
Attempting to use duplicate accounts, shared cards or third-party payment sources without prior approval is prohibited and may lead to forfeiture of funds and account closure.
Bonuses and promotions are discretionary and may be subject to conditions. We tested a wide range of bonus scenarios and have structured our rules to ensure fairness and transparency. General rules include:
All games on The Pokies 114 operate using certified software and random number generation technology. In the rare event of a technical malfunction, our test processes confirm we take the following steps:
If a game malfunction results in a loss or gain of funds, we will assess the situation and determine an appropriate outcome. We expect players to act in good faith and not to exploit any anomalies.
We offer a variety of deposit methods. Deposits are normally credited to your account once we receive confirmation from the payment provider. Points our testing has validated:
We aim to process withdrawal requests promptly. The time it takes for funds to appear in your account depends on the payment provider. Based on our testing across payment rails, typical processing expectations are shown below.
| Payment Method | Typical Internal Processing | Typical External Clearing |
|---|---|---|
| PayID / Bank Transfer | Up to 24 hours | Immediate to 2 business days |
| Credit / Debit Card | 1–3 business days | 2–7 business days depending on issuer |
| E-wallets | Within 24 hours | Immediate to 48 hours |
| Cryptocurrency | Up to 24 hours | Network-dependent (minutes to hours) |
Important withdrawal rules:
Protecting players is a priority. Our responsible gambling measures include:
We tested our responsible gambling features in user scenarios and found them effective at enforcing limits and supporting players who wish to restrict their play. If you feel you may have a problem gambling issue, contact support immediately to discuss available options.
We collect and process personal data to operate the platform, verify identity, prevent fraud and comply with legal obligations. Data is handled confidentially and in accordance with applicable law. Details of our data practices are available in our Privacy Policy. We employ industry-standard security measures to protect data and regularly review our controls.
If you breach these rules or if we reasonably suspect a breach, we may suspend or terminate your account and withhold funds pending investigation. Breaches include, but are not limited to:
Where a dispute arises, we will investigate promptly. Our decision will be based on available evidence, transaction logs and communication with relevant partners. We will communicate our outcome to the affected player and provide reasoning for the decision. Where criminal activity is suspected we will cooperate with law enforcement and regulatory bodies.
By using The Pokies 114 you acknowledge that gambling involves risk and that losses may occur. We provide services on a best-efforts basis and are not liable for losses arising from third-party failures, network outages, or losses resulting from your misuse of the platform. Where applicable law limits our liability, such limits will apply.
We will communicate important information by email, SMS or in-platform notifications. You must ensure your contact details are correct. Notices related to account restrictions, decisions or investigations will be sent to the email address on file.
Each game on our platform has specific rules, payout structures and contribution rates toward wagering requirements. These are displayed within the game or promotion details. We advise players to review game rules before wagering. Our internal audits and external testing partners verify game fairness and payout percentages on a regular schedule.
Our operations are conducted from our registered base and are subject to applicable regulatory requirements. If legal disputes arise, they will be handled according to the governing law specified in our Terms of Use. Players are responsible for ensuring their use of the service complies with local law in their country of residence.
We take compliance seriously. Our testing and monitoring include automated pattern detection, periodic audits, identity verification checks and partnerships with independent testing labs. Our results show these measures are effective at detecting irregular activity and maintaining a fair environment. We continually refine our controls to address new threats and to meet player expectations for a safe platform.
If you have questions about these rules, need assistance with account issues, or wish to request documents, please contact our support team via the help channels listed in your account. Our support staff are trained to handle verification requests, responsible gambling interventions and dispute resolution. We strive to respond to all enquiries promptly and transparently.
These rules are designed to protect both players and The Pokies 114. They support fair play, secure financial transactions and compliance with legal obligations. We encourage all players to read these rules carefully and to contact support if anything is unclear. Our ongoing testing and operational transparency means we work to keep The Pokies 114 a safe and enjoyable place to play.
| Topic | Key Points |
|---|---|
| Eligibility | Legal gambling age, correct jurisdiction, single account unless authorised |
| Verification | ID and payment checks may be required before withdrawals |
| Deposits | Use your own payment methods; limits and playthrough rules may apply |
| Withdrawals | Processing times vary by method; verification may delay payout |
| Bonuses | Subject to terms; wagering requirements and contribution rules apply |
| Misconduct | Collusion, bots or fraud lead to suspension, voided winnings and possible reporting |
We tested these rules in real-world account and game examples and refined them to create a fair, transparent environment. Your safety and enjoyment are our priorities. Thank you for choosing The Pokies 114.
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